Building a Customer Feedback Process to Drive Product-Led Growth

PLG Disrupt Conference On-Demand | Pro Membership

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Session Overview

Customer feedback assessment and collection is imperative when Product-Led Growth is at play. In this session by PLG Disrupt,  Ingmar Zahorsky, VP Customer Success at ChartMogul will discuss strategies on how to work with customer feedback and usage data across departments to drive PLG.

Session’s key takeaways:

  1. How to collect and share product feedback
  2. Approaches to analyse churn
  3. Impact of cross-departmental CS on product adoption
  4. Understanding and improving ROI
  5. Ways to align your customer requirements with the roadmap

About The Speaker

Ingmar Zahorsky is the VP of Customer Success at ChartMogul. He is currently running a global fully remote success organization that is responsible for the post-sales-functions. As an early member of ChartMogul, he established the customer advocacy, solutions, and success management teams and is passionate about process and data-driven approaches to customer success that result in outstanding customer experiences and deliver desired outcomes.

Ingmar Zahorsky, VP Customer Success Chartmogul

Ingmar Zahorsky

VP of Customer Success at ChartMogul.

Get 40+ Hours Of PLG On-Demand

Why Customer Adoption Should Be Everyone's KPI
The Voice Of The Customer: Product & CS Alignment
How to Incorporate Tech-Touch to Scale Outcome-Driven Customer Success
Driving Product Innovation Through Customer Insights
The Ultimate Product-Led Growth Strategy
Product Driven Digital Transformation

Tons Of ❤️ From Global Product & CX Leaders

“The Product-Led Growth Hub has been a wealth of content and thought-leadership for everything PLG-related.  I enjoyed partnering with their team and am looking forward to being an active member of their community going forward.”

David Apple, Head of Customer Success at Notion

“Product-Led Growth Hub offers great resources for anyone looking to either make the product-led transition or get into product-focused roles by expanding their existing skill-set. Its value prop. and content is heavily focused on product growth, retention, and user experience – you could almost say it’s content heaven for Product & CX professionals!”

Parag Pathak, Product Marketing Lead at IBM

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